#People customer service how to

Wondering how to kick off those conversations? Or, connect with someone on a separate team at work. Try sending an email to a friend with opposing politics. As long as our aim is to understand and not disagree. Spend time with people who are different.Įxposing ourselves to opposing viewpoints supercharges empathy.This is a common scenario, particularly someone’s having a negative customer experience.Ībove all, people want to feel understood, respected, and supported. It can be learned from a young age or improved as you get older.Īlthough we may not have experienced what a person is going through, empathy allows us to understand their emotional reaction to a particular situation.Īs customer service agents, we’re often so focused on what we’re going to say next we miss the opportunity to listen and be present. Thankfully, empathy isn’t something you’re born either with or without. That’s because it’s the foundation of all relationships. To identify with or be sensitive toward.Įmpathy is the foundation of support. The capacity to experience other people’s thoughts and feelings from their point of view, rather than our own. Here are 15 customer service skills along with step-by-step instructions on how to improve each one: 1. To make it easier to apply, we’ve put together one-pagers on every skill below that include short definitions and five steps to bring them to life.īut what skills matter? And how do you take your team, business, or career to the next level? To answer those questions… (Which is fitting for a topic so central to successful support.) Instead, it arises from a certain set of core competencies.īehind the scenes of every experience are attainable skills that separate average or frustrating from truly exceptional.įair warning: This article is long.

Good customer service skills don’t have to be a mysteryĪmidst day-to-day struggles, we forget great support stems not from a mysterious alchemy of magnetism and magic.

People customer service